With the rise of mobile browsing, people are using their smartphones less and less through the social networks. If you’re looking to connect with your customers in a meaningful way it’s important to ensure that they do not just see the messages coming from, but also the messages they receive. Text messaging allows companies like yours to connect with customers without any hassle about spam or other issues, just chat live on the Hangouts application, where there’s no time limit , so everyone can enjoy being connected 24/7.
Yes, you did know the right words. It’s possible to make your company’s phone number capable of text messages. This allows employees and customers to communicate more effectively. It also helps reduce employee misuse of their devices. Employees can easily transfer messages or calls to another person without worrying about the accuracy.
What is Landline Texting?
It is possible to text your customers by using a company phone number. Although it could appear that the only way to communicate with your customers is via telephone or email however, there are a variety of options. Business texting software lets you communicate via SMS (Short Message Service) messages that are sent directly from your landline any time of day so that they have access points in their area code.
Can customers text my landline?
Although your customers can’t make calls to your landline phone however, they can send messages through the number that is associated with it. This is possible because your company has installed messaging software that supports this feature. It’s another method to convert more leads, and increasing revenues while also reducing time spent managing paperwork when sending invoices or sales note via email, instead of making calls to people in town.
The people love the convenience of texting and the amount of prospects that are contacting you via text is on increasing. They can contact you fast if they have any questions or require assistance. Although it may seem small but having your contact information accessible via this form allows prospective customers to search for what they like the most. This will boost conversion rates for any marketing campaigns aimed at those people.
What are the reasons why your business line should be used to send customers text messages?
1. Establish a team mailbox
The company line or the team’s email address functions as an open chat room, where each employee can have a chat. This platform makes it easy for everyone to view everythingand allow customers to send a text message with their order “Your order ready-for pickup”.
2. Monitors all outgoing and inbound text messages
Tracking text messages from one line lets you see what’s going on across both sides of a conversation. It is possible to ensure that employees treat customers with respect, and make use of corporate-approved communications to help clarify any issues. This conversation also serves as an audit record to ensure that there aren’t any problems or issues later on.
If customers are searching for details about your products or services SMS messages are an excellent way to connect with them. It’s easy to keep your customers updated about the latest developments and to see what questions are asked. This will help to improve your marketing strategy.
For more information, click concierge landline messaging